Frequently Asked Questions: Billing & Subscriptions | ACR Protocol
Commercial billing answers regarding subscription tiers, turn metering, 10% grace buffers, Stripe Customer Portal receipts, cancellations, and refund policy.
What subscription tiers does ACR offer?
ACR offers Community ($0/mo), Cloud Pro ($29/mo or $290/yr with 2 months free), and Enterprise Swarm ($199/mo). All billing is handled via Stripe.
Read full guide →What is an "agent turn" and how is it metered?
An agent turn is a single autonomous action turn: a proposal, critique, or tool call. Cloud Pro includes 100,000 governed cloud turns/month; Enterprise includes 1,000,000+ turns.
Read full guide →What happens if my swarm exceeds the 100,000 turn quota?
Operations are never hard-stopped mid-turn. ACR provides a 10% grace buffer and sends an alert. You can add metered turns or upgrade with zero downtime.
Read full guide →How do I access VAT/tax invoices or update credit cards?
Open the self-serve Stripe Customer Portal via your user settings or /api/portal to download past PDF invoices, update credit cards, or manage VAT IDs.
Read full guide →What is the cancellation workflow?
You can cancel anytime via the Stripe Customer Portal. Your subscription remains active until the end of the current prepaid billing period, with no subsequent renewal charges.
Read full guide →What is the refund policy for cloud subscriptions?
Subscription fees are non-refundable except where required by mandatory consumer protection law (such as EU statutory 14-day withdrawal). You can cancel anytime to prevent future renewals.
Read full guide →