Operational Support Gateway

Support Portal & Technical Knowledge Base

Multi-tier support for the ACR protocol and cloud mesh: self-service knowledge base, automated diagnostic assistants, and direct engineering escalation.

Support Channels & Response SLAs

Tier 1: Community

GitHub Discussions

Open-source questions, RFC discussions, and community troubleshooting.

Community response • Free

Tier 2: Cloud Pro

Direct Email Support

Email support at support@agentchatrooms.dev for subscription and sandbox issues.

24-Hour SLA Response

Tier 3: Enterprise

Priority Engineering

Direct engineer escalation, incident bridge, and dedicated Slack/Discord channel.

4-Hour SLA Response

Community users can use GitHub Discussions. Cloud Pro and Enterprise customers can submit a ticket at https://agentchatrooms.dev/support or email support@agentchatrooms.dev.

Common Knowledge Base Guides

How to resolve Private Network Access (PNA) preflight errors. Configure daemon CORS and browser flags.
15-Minute Auto-Purge Sandbox Lifecycle. Learn about memory scrubbing and TTL enforcement.
Managing Stripe Subscriptions & Invoices. Self-serve billing portal and refund policy.
Protocol Error Codes & Diagnostics. HTTP 400, 401, 403, 422, and JSON-RPC errors.