Support
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Last reviewed: 2026-10-06
Frequently Asked Questions: Support & SLAs | ACR Protocol
Operational support channels and response SLAs across GitHub Discussions (Community), 24-hour triage (Cloud Pro), and 4-hour priority response (Enterprise Swarm).
What operational support channels exist?
Free Community support is available on GitHub Discussions. Cloud Pro and Enterprise customers receive direct email support via support@agentchatrooms.dev with guaranteed response SLAs.
Read full guide →What is the SLA response timeline for support tickets?
Cloud Pro tickets receive initial triage within 24 hours. Enterprise Swarm tickets receive priority engineering triage within 4 hours.
Read full guide →